Frequently Asked Questions - Payment
You will be asked to pay (a minimum of) 35% of the total amount you need to pay upon arrival. The remaining amount must be paid within 8 weeks before departure. If the reservation is made within 8 weeks before departure, the entire amount must be paid immediately.
You will find our bank account numbers on the invoice, on the contact form and in ‘My La Caza’.
You will find them on the invoice which you have received by email together with your reservation confirmation. Once we have received your payment you are able to access all the information regarding your reservation and payments through ‘My La Caza’.
Normal payments are processed in our system approximately within 24 hrs after which they become visible in ‘My La Caza’. The length of processing also depends on the bank which may delay your payment as a result of which your reservation may be cancelled. Therefore, we strongly advise you to ensure a prompt payment. In case you did exceed the terms of payment, you are kindly requested to contact the Customer Contact Centre. If payment fails, La Caza has the right to cancel your reservation and to charge you a cancellation fee. If La Caza cancels your reservation, you will be notified by email or phone.
No, the rent and any additional costs (made before departure) must be paid in advance.
If you have already paid but still receive a reminder, it is possible that your payment and the reminder have crossed in which case please ignore it. In ‘My La Caza’ you can check the status of your payment. Please bear in mind the term of payment. Normal payments are processed in our system approximately within 24 hrs after which they become visible in ‘My La Caza’. The length of processing also depends on the different banks. Bank transfers will become visible after approximately 4 days.
Please allow for the following processing time:
Paid on Monday → processed on Friday
Paid on Tuesday → processed on Monday
Paid on Wednesday → processed on Tuesday
Paid on Thursday → processed on Wednesday
Paid on Friday → processed on Thursday
Paid on Saturday → processed on Friday
Paid on Sunday → processed on Friday.
The security deposit will be refunded within 4 weeks after your departure. The costs for energy usage, possible damages and losses, and/or extras you have not paid for in advance, will be deducted. In order to receive this refund, you need to give us your bank account details through ‘My La Caza’ including the IBAN and BIC codes. You will find these on your bank statements, but you can also ask for them at IBANNL.org. These codes ensure your security deposit will always be refunded to the right bank account.
The total amount includes:
- the rent for the holiday home
- a reservation fee
- a fee for bed linen and towels
- compulsory final cleaning
- gas and electricity depending on the usage
- potential additional costs:
- extra towels and bed linen
- extra cleaning service
- a fee for a cot/highchair
- the security deposit from € 400.
Once you have made a reservation for your holiday home, you will receive a confirmation email including an invoice. The invoice shows the specified rental price.
Payment is divided into 2 instalments.
- The down payment:
- 35% of the rental price.
If you make a reservation within 8 weeks prior to your stay, the entire amount must be paid immediately.
The total amount of a last minute reservation must be paid immediately.
The down payment (35% of the total rental price) must be paid within 3 days after the invoice date.
The remaining amount including the safety deposit must be paid no later than 60 days prior to your stay.
If you do not pay in time, the rental agreement will be cancelled.
The correct bank account number is shown on the invoice that you will receive once you have made your reservation.
Yes, you are. Cancellations are made in writing prior to 60 days before your stay. The down payment of at least 35% is non-refundable. If you cancel your reservation within this 60-days term the total amount is non-refundable.
You can inform us by sending an email to: email@example.com
Please note that too many changes may involve additional costs. Unfortunately, sometimes not all requests can be met.
An overview of all costs is included in the information about the holiday home. Additional costs depend on your personal requirements, such as bed linen, towels and a highchair. (Please also refer to: ‘What is included in the total amount?) When you make a reservation you can specify your personal requirements.
More information about any additional costs can be found on the confirmation of your reservation and through ‘My La Caza’.
Usually, the costs for gas, electricity and water usage are not included in the rent. If this is not the case or in case these costs are only partially included, they are usually based on usage (meter readings). Any heating costs (electricity, gas, oil, wood for the fireplace, or otherwise) and/or air conditioning are not included and must be paid upon departure. Upon arrival you, together with a La Caza staff member, will note down the meter reading. This will be repeated upon your departure to ensure you pay no more than the energy you used. Of course you are able to monitor your energy usage through these meters during your stay. These costs will be deducted from you security deposit.
Once you have made a reservation for your holiday home, you will receive a confirmation email including an invoice. On the invoice you will find all details for payment.