Frequently Asked Questions - Making a reservation
On all pages of the website you will see the text box ‘Find your Holiday Home’ where you can enter your desired date of arrival and departure, and the preferred number of bedrooms. By clicking on ‘Search’ you will be redirected to the result pages.
Search for accommodations
On top of the screen you see the ‘Holiday homes’ button. By clicking on this button, you will be directed to a page with an overview of all the holiday homes matching your criteria. It is possible to click on the pictures after which you will be redirected to a page with specific information about a holiday home.
Once you have entered your arrival and departure date, click on the ‘Search’ button. Now, only the available holiday homes will be displayed.
Once you have selected a holiday home under ‘Availability and Rates’ it is possible to enter your arrival and departure date, the number of persons, cots and highchairs. By clicking on the ‘Calculate your Price’ button the rent and specifications will be displayed immediately.
You can quickly and easily make a reservation for a holiday home through our website. Have you found the property of your choice? Once you have selected a holiday home under ‘Availability and Rates’ it is possible to enter your arrival and departure date, the number of persons, cots and highchairs. By clicking on the Calculate your Price button the rent and specifications will be displayed immediately.
By clicking on the Book button the reservations page will appear. You are kindly requested to fill in this page. Once you have done this you click on the Send button and your reservation is made.
A reservation through our website
If you have made your reservation through the website we will send you as soon as possible, usually within a few hours, a confirmation and invoice to your email address after which your reservation will be effective.
A reservation by phone
If you have made your reservation by phone, we will send you a confirmation and invoice by email as soon as possible. On the invoice/confirmation you will find more information on the payment terms. About 8 weeks before departure you will receive your travel information by email, including the itinerary, road maps, tourist information and tips about the local area, etc.
Through our website
Select any available period under ‘Availability and Rates’ on the property description page and enter the number of persons, cots and highchairs. By clicking on the ‘Calculate your Price’ button the total rent will be displayed. Once you have agreed you proceed by clicking on the ‘Make a Reservation’ button after which you need to fill in your personal details.
Please check all your personal details and complete your reservation by clicking on the ‘Complete Reservation’ button.
Your reservation will be confirmed online and by email.
You can make your reservation by phone by contacting our Customer Contact Centre.
When searching online, only the available holiday homes are displayed on the search result page. Select a month and/or a period of your choice to learn which accommodations are still available for that period.
On the calendar under ‘Availability and Rates’ which you will find on the property description page, only the available dates are shaded and clickable. When you click on a date the price of the holiday home for the selected period will be displayed.
On the calendar on the property description page, you will find the exact period in which it is possible to make a reservation for a specific holiday home. For most homes, a reservation can be made for both the current and the following year. In some cases it is possible to make a reservation on the day of departure, provided that payment is made promptly.
On almost all accommodations it is possible to take an option which remains valid for 48 hours. If the date of arrival is within six weeks the option remains valid for 24 hours. In that case you have some time for reflection with the guarantee that no one can make a reservation for the property you selected. Only 1 option is allowed at a time. We only consider requests if sent by email through the ‘Contact’ button on the property description page.
In that case, you should follow the usual reservation procedure.
Once you have filled in all your details on the reservation page and have clicked on Send, you will receive an email confirming that your reservation has been received and is being processed. Usually, you will receive the final confirmation email including the invoice within a few hours. We recommend that you print this page and keep it for your own records. Furthermore, we advise you to ensure timely payment. If you do not receive our confirmation, please contact us at firstname.lastname@example.org.
Once you have made a reservation online or by phone you will receive a confirmation email and an invoice. The confirmation informs you when you need to pay the (down) payment. After receiving it, La Caza will send you your ‘My La Caza’ login details by email. Here you can find all reservation details e.g. the address of the holiday home and, when you filled in all requested details, you will also find information about your travel schedule and receiving the keys of your holiday home.
NB The ‘Distance Selling Regulations’ do not apply on contracts for the provision of accommodation. Therefore, you cannot exercise your Right of Withdrawal (‘time for reflection’) of 14 days.
If you wish to make any changes to your reservation, please contact the Customer Contact Centre by email or by phone. The cost for this service is € 35. If you wish to adjust the length of your stay or the accommodation, a cancellation fee may apply.
A baby counts as itinerant person. At each holiday home is stated how many people are allowed. This is the total number of adults and children that is allowed to stay in the villa. In some cases it is allowed to exceed this total by 1 or 2 babies from 0 to 2 years.
When you have filled all the required information completely in "my La Caza" you will see a schedule from a week before your arrival and key collection time at your home by a La Caza manager. In 'my La Caza' is stated how the arrival is regulated.
In the travel information you receive, you will find the contact details of the La Caza Manager. Please phone the manager when the home owner/manager has not arrived within the times mentioned.
It is possible to arrive or leave at a different time within the period of your booking if agreed upon a La Caza staff member. If you wish to arrive or leave at a different time you are requested to submit your request to the Customer Contact Centre.
You do not have to clean the holiday home yourself, however, you must make sure that the house is maintained in a clean and orderly fashion (‘broom clean’) when you leave. Upon reservation you are always charged a fee for the final cleaning. These costs may vary depending on the holiday home. For more information please refer to the reservation page or by clicking the button ‘Calculate Price’ on the property description page. Once you have made a reservation, more information is also available in ‘My La Caza’.