Frequently Asked Questions - Holiday Homes
Any specific information about your holiday home and the destination can be found in its description.
It is not allowed to accommodate more people than the maximum number allowed. If the maximum number of people is exceeded, those over the limit will be immediately evicted from the rental home. It is not allowed to put a tent or a caravan in the garden.
The maximum number of people the holiday home can accommodate is indicated at the accommodations page. It is not allowed to accommodate more people than the number you have informed us of in your reservation. For more information please refer to the General Terms and Conditions.
The landlord is responsible for the final cleaning. The (compulsory) fee is indicated at the accommodations page.
The rent does not include a fee for bed linen and towels.
A fee for bed linen and towels is automatically calculated and may vary according to the number of persons. You can easily make a reservation for extra bed linen and towels through ‘My La Caza’.
For any questions regarding the holiday homes, please contact us by clicking the ‘Contact’ button on the bottom right or just phone us.
If there is a problem or should you have any complaint during your holiday, please inform your local contact person (landlord/key holder). If it is not possible to solve the problem in a satisfactory manner, please contact the Customer Contact Centre.
This is indicated in the property description. Please bear in mind that internet access abroad may not be as good as you may be used to back home. La Caza is not responsible for availability of the internet and the quality of this service.
Once we have received your payment we will send you the login details for ‘My La Caza’. Here you will find the exact address and the coordinates of the holiday home. In ‘My La Caza’ you will find a link to Google Maps. Here you can find the exact location of your holiday home, as well as travel directions.
Bed linen and towels are always available in your holiday home. By clicking on the button ‘Calculate Price’ on the property description page, more information and the fees will be displayed. It is also possible to find this information on the reservations page and once you have made a reservation with us, in your reservation details in ‘My La Caza’.
In case of normal use the gas and elecitricty use for 4 to 6 persons would be on average around € 40/€ 60 per week. A higher use of gas in the winter period is common.
This is however an estimate, from which no rights can be derived. The actual use of energy differs per group. It depends strongly on your own way of dealing with it. The use can be monitored by means of the meter positioned in the holiday home. The costs for the use of gas and electricity shall be withheld from the deposit.