General
What is La Caza?
La Caza specializes in renting out deluxe holiday homes on the Costa Blanca on a professional basis. We operate on basis of trust and personal contact with our guests and the home owners. Quality, professionalism and caretaking are important values to us.
All our holiday homes and apartments have their own swimming pool, with the Mediterranean Sea always within reach. Both you and your children will utterly enjoy the sun. With its mild climate the Costa Blanca is also an ideal spot during the winter months. La Caza also provides winter accommodations.
You will find numerous splendid places, views and other sights worth seeing in the direct surroundings of your holiday villa. There are many sporting activities to choose from at the seaside resorts, such as wind surfing, diving, fishing, horse riding, sailing etc.
But if lazing about, swimming, and sitting under the parasol with a drink in hand is more to your taste, that’s perfectly understandable too! The Costa Blanca is after all the ultimate region to spend a delightful, sun-drenched holiday.
How do I contact La Caza?
What can La Caza guarantee me?
All our holiday homes we have been inspected by ourselves. Should you remain dissatisfied despite this, we shall deal with your complaint promptly and correctly, keeping potential inconvenience at a minimum.
How do I subscribe to the La Caza newsletter?
Each month we publish a free electronic newsletter. In this way we notify you and our other guests of any offers and tips which will make your stay even more enjoyable. Subscribe here for the La Caza monthly newsletter.
Fill in your name and other details on this page, including your email address. You will receive an email within seconds. This email will request confirmation of your subscription. Please note: you will only be included in our subscriber database upon confirmation. In this way we establish you are the actual subscriber and not someone else.
Does La Caza have brochures on its holiday homes?
No, we do not have any brochures on the La Caza holiday homes. All the information you require can be found on this website.
My details have changed. How do I inform La Caza?
Any changes to your personal details can be sent via e-mail: info@lacaza.nl
Where can I find La Caza’s rental terms and conditions?
Read the La Caza rental terms and conditions here.
What is your complaints procedure?
Should you have a complaint during your stay please notify your contact person or the manager in person in order to solve it. The manager is your – the guests – point of contact for the duration of your stay.
Can I spend the winter in a La Caza holiday home?
Yes. You can rent a holiday home during the winter months for a longer period (between end October – end March). Bookings can be made by telephone or via the website.
Can I hire a car with La Caza?
The car hire company Giner offers its services in conjunction with this website. You can find more information on this car hire company’s services and costs on the information pages of each separate home. Here you can also choose the model car you want. Giner will subsequently contact you to finalise details and the service required.
Where can I find tourist information?
Information on your destination will be included in your travel documents. Tourist information can also be found on the Links page.
Booking a La Caza holiday home
Where do I find a holiday home?
Quick search
All pages of the website show a pink box in which the availability of your accommodation can be determined. In this box you indicate your arrival date, duration of your stay and the size of your group. Subsequently click on ‘Search’ and you shall be directed to the search result’s page. This page provides an overview of the accommodations which meet your search query. Here you can refine your search by highlighting options in the left hand menu. The photos of the homes can be clicked open, and will bring up the page listing specific information on each home.
Portfolio search
To the left of the screen you can see the ‘Accommodations’ button. Once clicked upon you will see an overview of our entire portfolio. Here you can refine your search by highlighting options in the left hand menu. The photos of the homes can be clicked open, and will bring up the page listing specific information on each home.
How do I tell if a holiday home is still available?
You will a see a calendar in the pink column in the menu to the right of the accommodation description. This will show availability for the period requested. White boxes indicate availability.
Using the arrows to the left and right of the month specifications you can determine availability in any given month.
Where can I find the total rental price?
A ‘Price calculation’ box can be seen alongside the general information of the accommodation selected, on the right hand side. The total rental price will automatically appear once the requested details have been filled in.
Should you make your booking by telephone you shall be notified of the total rental price straightaway.
How do I book a La Caza home?
You can book your holiday home quickly and easily via our website. Have you found the home of your choice? You can indicate various options in the menu to the right of the accommodation description: i.e. preferred arrival and departure dates, group size, etc.. By clicking the ‘Book’ button you will be directed to the form where your booking can be finalised.
What happens post-booking?
Internet bookings
You have made your booking via our website. We shall send out a confirmation along with an invoice to your email address as soon as possible (usually within a few hours). Your booking is viewed as complete upon our confirmation.
Telephone bookings
You have made your booking by telephone. We shall send out a confirmation along with an invoice via email as soon as possible. Further information on payment deadlines can be found on the invoice / booking confirmation. You shall receive your travel information via email approximately 8 weeks prior to departure. This comprises the route description, road maps, information and tourist tips on the destination, etc.
Payment
How are the costs broken down?
The costs comprise the following:
- Rent
- Booking costs
- Towels and bed linen: € 12 per person
- Obligatory final clean-up
- Gas and electricity usage
- plus potential additional costs:
- extra towel and be linen set: € 15 per person
- extra cleaning service: € 15 per hour
- cot: € 15
- highchair: € 10
- the deposit: from € 300
How do I pay?
You shall receive your confirmation and invoice via email once you have booked your accommodation. The invoice lists your specific rental price.
The total rental price is to be paid in 2 parts.
- The down payment comprises:
- The outstanding rental price with deposit is to be paid no later than 60 days prior to commencement of your rental agreement.
Should you make your booking within 8 weeks of your rental agreement commencing, the total rental price is to be paid in one go.
How do I pay a last minute booking?
The rental price of a last minute booking is to be paid in one go.
When do I pay the down payment?
Your down payment (30% of the total rental price) is to be paid within three days of invoice date.
When do I pay the outstanding amount?
The outstanding rental price and deposit are to be paid no later than 60 days prior to commencement of your rental agreement.
The rental agreement may be rescinded should you not pay on time.
What is La Caza’s bank account number?
The correct bank account number is listed on the invoice which you shall receive once your booking has been made.
Can I still cancel a booking?
Yes. You can cancel your booking in writing, up to 60 days prior to your rental agreement commencing. The owner retains the down payment of at least 30%. Should your cancellation be made within this 60 day period the owner is to be paid the entire rental price.
Who do I inform of a change to my booking?
Changes to your booking can be given via e-mail: info@lacaza.nl
Please note: changes incur many different costs; not all change requests can be implemented.
What is a pre-booking?
You can already book your home for the following season. This is known as a pre-booking and is subject to change in price or programme. Bookings for the next season start each October.
Should you wish to confirm this booking, a definite booking confirmation shall be sent out to you. This will also list when the remainder of the down payment is to be paid.
What are the advantages to a pre-booking?
A pre-booking allows you to book the home you want without obligation.
Moreover, a pre-booking is free. Once we request confirmation of your pre-booking you still have three days time to change your mind.
How do I make a pre-booking?
Your pre-booking can be made via our website.
Can I have first refusal on a home?
Have you seen a nice home but wish to discuss it with others first? If so, we can hold the home in question for you for one day.
Where do I find last minute offers?
Can I arrive on a different day?
The rental periods always run from Saturday to Saturday. Deviations from this may occur in either early or late season.
Are there any additional costs?
An overview of all costs is to be found in the information on a particular home. Extra costs (see also: ‘How are the costs broken down?’) depend on the facilities you require, for example, towels and bed linen or a highchair. You will need to state these required facilities at the time of booking.
Additional costs are also to be found in your booking confirmation and travel documents.
Do I have to pay tourist tax?
Yes; however the level of tax is determined by the local government in situ. We have no influence over this.
Insurances and liability
Do I need to arrange cancellation insurance?
We recommend you arrange travel and/or cancellation insurance with your broker.
Who is liable for damages?
You are obliged to treat the rental home and the inventory with due care and attention. It must be left in a clean condition upon departure. The owner is not liable for loss in value and/or damage to your personal belongings caused by deficiencies in the home or through improper use thereof.
Upon damage to the rental home and/or gross negligence on your part the total damage costs shall be deducted from the deposit. You should notify and compensate the owner immediately upon damage to or loss of an object.
About the holiday homes
Where do I find more information on my holiday home?
Specific information on your holiday home, its location and car hire information are to be found under the description of the home in question.
How many people does my home accommodate?
The maximum group capacity is listed under each accommodation. It is prohibited to occupy the home with more people than accepted and recognized by La Caza at the time of booking. See Terms and Conditions.
Who takes care of the final clean-up?
The final clean-up is taken care of by the owner. The (obligatory) costs for this are indicated in the accommodation descriptions.
Are towels and bed linen included in the rental price?
Towels and bed linen are not included in the rental price. Towel and bed linen hire costs € 12 per person. An extra set costs € 15 per person.
A towel and bed linen set comprises bedding, 1 large towel and 2 bath towels.
Kitchen linen is supplied as standard in each accommodation.
Do I need to pay a deposit?
Payment of a deposit is obligatory. The deposit usually amounts to € 300. The deposit shall be reimbursed 8 days after the rental period. Costs incurred through damage or loss as well as gas and electricity usage are deducted from the deposit.
May I bring my cat / dog?
No pets are allowed, unless otherwise agreed upon with the owner.
When must I leave the accommodation?
Saturday is the changeover day: the day of arrival and departure. Guests must leave before 09.30 hours. The accommodation is then prepared for the next guests, which is why a later departure time isn’t possible. The rental period is determined by these times. Further information is to be found in your travel documents.
When am I expected at the accommodation?
Saturday is the changeover day: the day of arrival and departure. Guests arrive between 16.00 and 18.00 hours. The accommodation needs to be prepared after the previous guests have left, which is why an earlier arrival time isn’t possible. The rental period is determined by these times. Further information is to be found in your travel documents. Would you like to arrive at a later time? If so, this needs to be discussed with the owner, and may incur extra costs.
Travel information
When do I receive my travel information?
Your owner shall send your travel information via email approximately 8 weeks prior to your departure and upon full payment. Are you leaving before this? If so, please advise at time of booking. Once full payment has been received, the travel information can be sent out at an earlier date.
What does my travel information include?
You shall receive your travel information approximately 8 weeks prior to your departure and upon full payment. It shall comprise:
- The route description, road maps, information and tourist tips about your destination.
- Your accommodation address and the name of the owner or contact person, who shall provide you with the key to the house and / or take you to the house.
